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Here's How to Return Your Item |
| Obtain an RGA Number - To return an item, an RGA (Returned Goods Authorization) number is required. Call us at 858-909-2140 to obtain this number before shipping your item back. Any product returned without this number will be shipped back to you at your expense. |
| Send back your Item - Send back your return via the Post Office, UPS or other service with a copy of the original order. All new resaleable items in their original packaging may be returned within 30 days of receipt. See your TCP Global / CarCover-Depot Invoice for more information regarding returns policy. To assure fast, accurate processing of your return, be sure to make a copy of your original order that cane with the merchandise and enclose it with the returned merchandise. Use the original packaging if possible and remove or cover the original shipping label. Seal the package securely with tape, not string. |
| Satisfaction Guarantee - If for some reason you are not satisfied with your purchase, please call us at 858-909-2140 for return instructions. All returns, except for warranty issues, will be charged a 15% restocking fee. Shipping charges are non-refundable. There will be no return charge if we sent the wrong item or if it arrived damaged. Our satisfaction guarantee does not apply to customer order mistakes. Double check your vehicle selection and order carefully; if you order the wrong custom cover, it is not returnable. |
| Please note: There are some products that are not returnable.
See list below. Non-Returnable Products (unless error by manufacturer) Custom covers made from supplied dimensions; Multi-color Weathershield covers; Weathershield covers; Weathershield HD covers; Form-Fit covers; Sunbrella covers; Embroidered products; Custom Dash covers; Custom Seat covers; and Products with add-on logos |
No returns on products
shipped outside the United States. All International Sales are Final. |
| Return Product Condition - All returns are inspected by the manufacturer before a refund can be issued. Return product must be returned in exact condition it was received, free of dirt, tire marks, and in original packaging. If the manufacturer deems the product non-returnable, it will be shipped back to you at your expense. |
| Warranty or Defective Returns - Warranty is for defects in material or the workmanship of the product & against fabric becoming unserviceable. The manufacturer will decide to repair or replace after factory inspection. Warranty returns will depend on the inspection of the product once it has been returned to the manufacturer. Issues that are not covered by the warranty include any extraordinary act of nature such as severe storms with high winds, hail, hurricanes, tornados, floods, etc. Warranty does not cover fading, which occurs naturally on all products used outdoors, or weather resistance of fabric. |
| Exchanges - You may exchange any returnable product for a product of equal value or higher. Exchange item will ship once returned product has been inspected by the manufacturer and deemed returnable. You will be billed for the price difference and shipping costs when we ship exchange product to you. |
| Credits - (Given once product has
been inspected by the manufacturer & deemed returnable.) Please allow 20 days to process your refund. Refunds will be made in the form of the original pay method, less shipping costs and any applicable restocking fees. |